Customer Experience Survey


We are committed to clinical excellence by providing compassionate care and quality-driven customer service. In our continuous improvement journey, client feedback (both physician & patient) is invaluable.

Your feedback would allow us to further enhance our services to better serve you as a patient.

Thank-you in advance for your time in filling out this survey and your feedback.

Please rate the following questions below on a scale of 1 to 5
1 star = Strongly Disagree / 5 stars = Strongly Agree

Appointment wait time:
I waited an acceptable amount of time to obtain an appointment at this clinic 		0
Reception:
Upon arrival, I was immediately greeted by an Oxford Medical Imaging staff member 		0
Check-in Process:
The check-in process with the receptionist was efficient 		0
Clinic wait time:
I waited an acceptable amount of time in the waiting room before proceeding to the exam room		 0
Explanation of Exam:
The technologist was clear, explained the procedure, and answered any of my questions prior to my exam 		0
Employee Interaction:
Clinic staff (receptionists, technologists, radiologists, etc.) were courteous, respectful and professional 		0
Clinic Environment:
The clinic was clean, well maintained and appealing 		0
Privacy:
My privacy was considered throughout my visit (ie. while changing, during my exam, etc.) 		0
Overall Experience:
I was satisfied with my most recent experience and the overall quality of care provided 		0




Thank-you for taking the time to complete our survey.
We truly value the information you have shared with us.

Testimonials

Pleasant all around. Excellent service. Ready to Serve. Congratulations

Patient

The young woman who did my mammogram was wonderful.

Patient

Very nice. A lot of compassion & excellent communication skills!

Patient

Very professional, efficient and empathetic – good experience.

Patient

I was made to feel very comfortable for my first mammo – Thanks!

Patient

Treats clients with utmost respect. I appreciate the professional attention to care

Patient

Best lab in Kitchener/Waterloo – clean, organized and friendly.

Patient

I come to this clinic because of the staff! Pleasant, knowledgeable and very easy to deal with!

Patient

Everyone is very friendly here and make you feel very comfortable.

Patient

Excellent from start to finish.

Patient
Name